FAQ’s

1.What is Ecothera Membership ?

Receive the product made for you regularly as you scheduled. Purchase any stock products with 40 % discount and receive it regularly by choosing a delivery cycle. You can cancel membership anytime.

2. Free Customized Sample

Free Customized Sample Customized and Hand Made for your Skin Condition and Desired Improvement as you requested on Sample Request Form. Just fill out the form relevant to your Skin Condition and your Desired Wish list. You use that until you get some result. If you like it you can order it in regular cycle as you scheduled.

3. If I don’t like the Sample, can I get another customized Sample ?    

 Yes, you can. Simply send Contact Us with your experience and desired improvement list and we will send you another improved sample for you Free with same shipping charge.

4. Shipping Charge

No shipping charge for all products in US except initial and non member Samples.

Sample shipping charge is $7.15 ( USPS ) Once you become a member no shipping charge including samples. Member also purchase any stock products with 40 % discount with no shipping charge

5. What is Receiving Cycle?

You choose your Frequency of delivery

in 30, 42, 60 days of your choice. You will get your products on your desired cycle with automatic billing.

6. All your purchased products are money back guarantee.

7. Can I buy a product without regular cycle

Yes. You can buy that as nonmember price or member price without choosing recurring billing.

8. How can I cancel the product ?

Go to My Account page and you will see your all subscriptions. Click “view” to see the details of that subscription. You will see a Cancel button to cancel this subscription at Anytime. If you want to cancel that subscription, simply click on “Cancel”. Then the product in that subscription will be cancelled.

9. Can I get the products in different receiving cycle ?

for example: Product 1 in 30 days of the order, product 2 in 60 days of the order date ? Yes you can get the products in different receiving cycle. It depends on your chosen frequency option. But we recommend you combine all products in one cycle.

10. Can I have an option to purchase one time only with member price ?

Yes. You can purchase one time only with member price IF YOU ARE A MEMBER. Go to “Our Products” page and simply add to cart without any subscription.

11. Can I buy a product as a nonmember ?

If you are not logged in as member, you will automatically see all nonmember prices in all products. Then simply add to cart and checkout.

12. Refer friends ?

You will get a discount coupon by referring your friend who purchase any product.